MUWAAN
CUSTOMER CARE

RETURNS &
EXCHANGES

We strive to make every experience with MUWAAN a positive one. If something isn't right, we're here to help — clearly, quickly, and without friction.

POLICY 01

EXCHANGE POLICY

Exchange windowWithin 3 working days of delivery date
Condition requiredOriginal condition — unused, unwashed, all tags & labels intact
Return shippingCustomer arranges shipment back to us
Reverse pick-up charges₹100 for shirts & trousers
Exchange limitOne exchange per order only
Post-exchangeExchanged pieces are not eligible for further return
Credit note ordersOrders placed against credit notes are not eligible for exchange or return
Delivery after exchange6-8 working days
POLICY 02

RETURN POLICY

Return windowWithin 3-4 working days of delivery date
Condition requiredOriginal condition — unused, unwashed, all tags & labels intact
Return shippingCustomer arranges shipment back to us
Reverse pick-up charges₹100 for shirts & trousers
Return limitOne return per order only
Refund methodBank transfer to your registered account
Refund timelineUp to 6-7 working days after we receive the return
POLICY 03

PRODUCT DEFECTS

No exchange or refund will be processed for any product defect reported after 2 months from the date of delivery.

FREQUENTLY ASKED

Contact our customer care team via email at support@muwaan.com or call us during business hours (Mon–Sat, 10:30 AM–6:30 PM IST). Our team will guide you through the process and provide the return shipping address.

No. Exchanged pieces are not eligible for further exchange or return. The exchange policy applies only once per order.

Please contact us within 2 months of delivery with photo evidence. Defect claims raised after 2 months from delivery date will not be eligible for exchange or refund.

Once we receive and inspect the returned item, refunds are processed via bank transfer. Please allow up to 12 working days for the amount to reflect in your account.

The customer is responsible for shipping the product back to us. Reverse pick-up charges apply: ₹300 for Kurta sets & Sarees, and ₹500 for Lehenga.

NEED HELP?

CONTACT
CUSTOMER CARE

Email

support@muwaan.com

Phone

+91 98102 20059

Monday – Saturday
10:30 AM – 6:30 PM IST

AT A GLANCE

  • Exchange window3 working days
  • Return window3 working days
  • Refund viaBank transfer
  • Refund time≤ 12 working days
  • Pick-up charges₹80-100
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